Arizona Republic My Account app for iPhone and iPad

Subscribers of The Arizona Republic and azcentral.com now have a convenient and easy way to manage subscription requests and reach Customer Service through your mobile device.

Simply login with your secure account information, and manage your subscription at the touch of a button, at your convenience, as well as reach Customer Service without having to leave the app to place a phone call. The Arizona Republic and azcentral.com Customer Service mobile app is a replica of the customer service available by phone, but gives you control and freedom to get the support you need on your time, with on-the-go self-service and agent messaging options:

• Request home delivery vacation stop and restart.
• Report a missing/late paper or paper issues.
• Start, stop, and resume agent messaging ANYTIME without repeating yourself.
• Discuss other issues with an agent with text, voice note, and picture chat options.

With the app, there’s never any hold time. Most home delivery subscription issues can be completed by you, with a few self-service clicks in the app. If you need to chat with an agent, just enter your request and hit send, and go about your day without waiting in the app. As the agent works through your issue, you will receive a notification on your device (like a text alert) and can start back up exactly from where you left off when you are ready. No need to wait on hold, because your time is very important!

The app is free to Arizona Republic and azcentral.com home delivery and digital subscribers. Account information is required to set up your account profile and log in to begin using the app. Once your account information is entered, it can be saved for your convenience.

All activity and chat history is stored for your reference in the Activity Log. You can click on a past chat and restart it anytime, even if you didn’t complete the activity the first time. If you need to chat with a customer service agent, the agent will see the same history to quickly get up to speed on your service request to resolve your issue.

The Arizona Republic and azcentral.com customer service agents are available for chat Monday through Friday 7am-5pm MST, and Saturday and Sunday 7am-11am MST, and will respond to your request as soon as possible.

For app technical support download issues or questions, contact [email protected]

Compatibility: Requires iOS 7 or higher. Compatible with iPhone 6 Plus, iPhone 6, iPhone 5S, iPhone 5C, iPhone 5, iPhone 4, iPhone 4S. This app is optimized for iPhone 5.